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Our store is located in a bustling commercial district in the heart of the city. Situated on a quiet street just off the main road, our location offers the perfect balance of convenience and tranquillity. The area is well-connected to all parts of the city, with easy access to public transportation and major highways. Our building is modern and well-maintained, with ample parking and a spacious lobby. The surrounding neighbor-hood is vibrant, with plenty of restaurants, cafes, and shops within walking distance. We are proud to be located in such a dynamic and thriving part of the city.

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Frequently Asked Questions

The best way to contact our customer service team is by filling out the contact form on our website or by sending an email to our sales team, even you can call us or whatsapp us anytime.

The length of time it takes for an inquiry in our company can vary depending on several factors such as the complexity of the inquiry, the volume of inquiries being received. Generally we strive to respond to inquiries as quickly as possible to provide the best customer service. Inquiries that are simple or routine may be addressed in a matter of hours or within the same business day, while more complex or specialized inquiries may take 2 or 4 days to a week to research and respond. To get a more accurate estimate, it is best to discuss with us on the table with a cup of coffee and will thoroughly listen to your words.

When making an inquiry for buying a handmade rug from us, it’s important to provide as much information as possible to ensure that you receive a response that addresses your specific needs and preferences.

The size of the rug you are looking for is an important factor to consider. You can specify the length and width or the room dimensions where you want to place the rug. Describe us which style and design you are looking for, such as Traditional Rugs, Transitional Rugs or Modern. Indicate the color or color range you are looking for, and provide any specific colors that you want to match or complement in your room. Specify the type of material you are looking for, such as wool or silk or a combination of materials. If you have a preference for knot density, make sure to specify this in your inquiry and also an important provide a rough idea of your budget to help us to suggest options that suit your price range.

By providing all the above details or requirements to us, we can give you quick response and recommendations that match your needs and preferences.

In more detail you can review our carpet buying guide page on our website.

To track your order for a handmade rug you ordered to us, you should first check with our sales team and ask for the status. Generally we intimate our customer’s time to time or every next process by sending a shot information message on their mobile. After finishing all the processes. We provide a tracking number that can be used to track the status of your order in transit. Our delivery partner will send you an email or message with the tracking information, or you may need to on their website to view the status of your order. If you are located in the same city which we belongs to then we will deliver the rug by ourselves.

Timeframe: Most of the time you can return your handmade rug for a refund or exchange. This timeframe may range from a few days to a few weeks after the rug is delivered. The handmade rug must be returned in its original condition, meaning it should not be damaged, stained, or used. Make sure to keep the original packaging and tags until you are sure you want to keep the rug. The customer is typically responsible for the cost of return shipping. Depending on our company policy, you may be able to choose between a refund or exchange for a different rug but if your ordered rug is customized then this may not be replace or return. In some cases we may charge some fee for returned rugs, which is a percentage of the purchase price. It’s important to carefully review the rug before accepting your rug or you can read our return policy available on our website before making your purchase. If you have any questions or concerns about the policy, don’t hesitate to reach out to Harsh Carpets customer service team for clarification.

Yes, in most cases, customers can cancel their order for a handmade rug that was ordered from a Harsh Carpets. However, the specific cancellation policy may vary depending on our policies and procedures.

It’s important to carefully review the policy of the handmade rug company before placing your order. In some cases may allow cancellations up to a certain point in the production process, while others may not allow cancellations once the rug has been shipped. If you decide to cancel your order, it’s important to do so as soon as possible to avoid any unnecessary fees or charges. Contact our customer service team to inform them of your decision to cancel and follow any specific instructions they provide for cancelling the order.

In some cases, we may charge a cancellation fee or may not refund the full amount of your purchase. Make sure to carefully review our cancellation policy to understand any potential costs or fees associated with cancelling your order.

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